Privacy Policy

Introduction

Viteagreen is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our personalized style selection services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information that you voluntarily provide when you contact us, book a consultation, or use our services. This may include:

• Name and contact details (email address, phone number)
• Information about your style preferences and wardrobe needs
• Booking and appointment details
• Any other information you choose to provide in forms or correspondence

We may also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• To provide personalized style consultations, wardrobe analysis services, and related style advisory services
• To communicate with you about your appointments, confirmations, and service requests
• To respond to your inquiries and provide customer support
• To understand your needs and improve our services and your experience
• To send you updates about our services where you have agreed or where permitted by law
• To operate and improve our website, including analytics and functionality

Legal Basis for Processing

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we collect, use, and disclose your personal information where:

• You have given your consent
• It is necessary to perform our contract with you or to provide our services
• It is required or authorised by Australian law
• It is reasonably necessary for our legitimate business purposes (such as improving our services) and your interests do not override those purposes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share or disclose your information in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting our business, under agreements that require them to keep your information confidential and use it only for the purposes we specify
• When required or permitted by Australian law, including to comply with a court order, subpoena, or regulatory request
• To protect our rights, safety, or property, or that of our users or the public

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We take reasonable steps to ensure that any third parties who process your information on our behalf also maintain appropriate security.

Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you and request a copy
• Request correction of inaccurate or out-of-date personal information
• Request deletion of your personal information in certain circumstances
• Make a complaint to us about our handling of your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

International Data Transfer

Our website and some of our service providers may be located or operate outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure that the recipient complies with the Privacy Act 1988 (Cth) and the APPs, or we otherwise obtain your consent or ensure that appropriate safeguards are in place.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymise it in accordance with our retention practices and the Privacy Act 1988 (Cth).

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take steps to delete such information.

Third-Party Services

Our website may use or integrate with the following third-party services, which may collect or process information as described in their respective privacy policies:

• Google Ads (Conversion tracking) – We may use Google Ads to measure conversions and campaign performance. Google may use cookies and similar technologies to show you relevant ads and measure actions on our site.
• Google Ads (Remarketing) – We may use remarketing to show ads to visitors who have previously visited our website. This is done through cookies and similar technologies.
• Google Analytics – We use Google Analytics to understand how visitors use our website (e.g. pages visited, time on site). This helps us improve our site and services. Data is typically aggregated and may be shared with Google as set out in Google’s policy.
• Google Maps API – We may use Google Maps to display maps or location information. Use of Google Maps is subject to Google’s Privacy Policy and Terms of Service.

We are not responsible for the privacy practices of these or other third-party sites or services. We encourage you to read their privacy policies.

Use of Cookies

We use cookies and similar technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

Contact Information

If you have questions or concerns about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

Email: help-center@viteagreen.world
Phone: +61755203880
Address: 2 Hibiscus Haven, Burleigh Heads QLD 4220, Australia